Returns & Exchanges
At Black Forest, we want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, we offer a 30-day return policy for all unworn and unwashed apparel items.
Initiate Your Request
Log in to our online portal with your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the original items with all tags attached into their original packaging to ensure they are protected during transit.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your return package.
Drop Off and Track
Leave your package at any authorized courier drop-off point and keep your receipt to track the status of your refund or exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing