Frequently Asked Questions
Everything you need to know about shopping with Black Forest
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I return an item that doesn't fit?
We accept returns within 30 days of delivery. Items must be in their original condition with all tags attached. Please visit our returns portal to generate a prepaid shipping label.
Are your materials sustainably sourced?
At Black Forest, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or ethically harvested wool.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How do I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to our carrier's tracking page.
How should I care for my Black Forest garments?
To ensure longevity, we recommend washing most items in cold water on a gentle cycle and laying them flat to dry. Specific care instructions are located on the inner tag of each piece.